Terms & Conditions

The following Terms & Conditions are a legal and binding document, applicable to all products and/or services undertaken by The Lightbox Studio, for and on behalf of any Client(s) who have duly accepted The Lightbox Studio’s quotation(s) for any such products and/or services, and therefore authorised The Lightbox Studio to render the aforementioned products and deliver said services.


General Terms & Conditions:


  1. Project Specifications.

1.1. The Client must supply the Project Specifications to The Lightbox Studio in order for The Lightbox Studio to issue an accurate and binding quotation.
1.2. If the Client requires further assistance with the creation of a Project Specifications, The Lightbox Studio can assist the Client. This time may be billed to the Client at the discretion of The Lightbox Studio

  1. Quotation.

2.1. Quotations are valid for 14 (fourteen) calendar days from the documented date on the Quotation.
2.2. Quotations do not include domain name registration or hosting fees unless otherwise specified.

  1. Acknowledgement.

3.1. Upon a Client accepting the The Lightbox Studio Quotation, the Client acknowledges that they have read and accepted these Terms and Conditions.

  1. Agreement.

4.1. The Client acknowledges acceptance of the Quotation and these Terms and Conditions by paying 50% of the total quoted South African Rand (ZAR) value as a deposit to The Lightbox Studio’s stipulated bank account details as provided on the Invoices. Clients can be billed in other currencies if agreed by both parties.
4.2. Products and/or services as described in the Quotation will only commence, once the Client’s deposit has been confirmed as received by The Lightbox Studio.
4.3 The Lightbox Studio commit to work expeditiously to complete the quoted products and/or services within the Project Specifications and time-frames indicated as per the Quotation(s).
4.4. The Lightbox Studio can not be held responsible for delays outside of their control, including but not limited to equipment failure, Third Party Hosting Services, and internet connections.
4.5. The Lightbox Studio endeavour to make websites that perform well in up to date, current major browsers (Google Chrome, Firefox, Safari, Microsoft Edge), but can not guarantee backward compatibility (i.e. functionality on older or obscure devices and software).

  1. Deposit.

5.1. Deposit(s) are non-refundable unless The Lightbox Studio, at their sole discretion decide otherwise. The decision by The Lightbox Studio is based on the factors surrounding the project in question and is non-negotiable.

  1. Required Documentation.

6.1. Required documentation refers to any and all information necessary for the timeous commencement and delivery of products and/or services as described in these Terms and Conditions and indicated by the Project Specifications. This includes all material such as, text copy, product details, pictures, videos, company profiles, et cetera.
6.2. The Client is to provide all Required Documentation electronically to The Lightbox Studio, to initiate work on aforementioned quoted products and/or services, unless they are to be created as part of the project.
6.3. The Client’s quoted and accepted products and/or services will only be queued and allocated accordingly, after compliance with Terms & Conditions 6.2. unless agreed otherwise in writing.
6.4. If the Client does not supply The Lightbox Studio with the Required Documentation within 20 (twenty) calendar days from Invoice date, the entire amount of the Agreement becomes due and payable, should the Client choose to continue the Agreement with The Lightbox Studio.
6.5. If the Client still has not submitted or provided all the Required Documentation within 45 (forty-five) calendar days from Invoice date, an additional continuation fee of 15% of the total Quotation(s) will be billed for each month until the quoted products and/or services are completed.

  1. Copyrights.

7.1. The Client has to ensure they have the Copyright for all material supplied.
7.2. The Lightbox Studio, employees, independent contractors, affiliates, agents, agencies or any associates involved in a Client’s products and/or services, will not be liable or held responsible for any Copyright disputes.
7.3 If and when The Lightbox Studio are informed that material was provided without the required Copyright, illegal content will be removed immediately and the Client will be billed with the cost thereof.
7.4. The Lightbox Studio does not take any responsibility for any and all content supplied from the Client without proper Copyright whatsoever.

  1. Graphic Images.

8.1. Unless otherwise specified in the Quotation, the Client shall supply all Graphic Images to be published in accordance with the specified products and/or services.
8.2. Graphic Images (including but not limited to artwork and logos) supplied by the Client, must be of high digital quality and applicable format. The format can be confirmed with the The Lightbox Studio team as required.

  1. Photographs.

9.1. Photographs supplied by the Client must be of high digital quality and applicable format.

  1. Printing.

10.1. The Lightbox Studio does not offer any printing products and/or services, therefore The Lightbox Studio take no responsibility for print or Printing errors.
10.2. Completed graphic design, logo, or any artwork by The Lightbox Studio will be e-mailed to the Client, and the Client will enter into an agreement directly with the printer of their choice.
10.3. To ensure colour and print quality, it is the Client’s responsibility to request a colour proof from their printers.

  1. Website Hosting.

11.1. Hosting via The Lightbox Studio
11.1.1. Hosting via The Lightbox Studio allows for allocated disk space and traffic brandwidth limited to that Hosting package. Disk over-usage will be charged at the appropriate rate at that time, Invoiced to the Client’s account and must be paid within 14 (fourteen) calendar days after Invoice date thereof. Overage pricing/rates are explained on the quotes.
11.1.2. Monthly Hosting & Yearly Domain Fees must be paid on or before the last working day of each month, unless committed to payment by means of a stop order payment, in which instance the last calendar day is applicable.
11.1.3. Hosting fees are payable from date of domain registration, transfer to The Lightbox Studio hosting and if applicable, from start of website development by The Lightbox Studio.
11.1.4. Payments not received by the 1st of each month automatically suspends the Client’s Hosting service, thus risk deactivating the Client’s website. This is can be waved at the sole discretion of The Lightbox Studio, without giving up any rights as per the terms and conditions.
11.1.5. A reactivation fee, at the appropriate rate at that time, will be billed to the Client, based on time spent correcting the suspended account.
11.1.6. Hosting fees not received for 3 consecutive calendar months irrevocably terminates the linked website with the host. The Client’s domain registration remains for the balance of the yearly domain fee paid, but no software, design and/or development work associated with the domain is recoverable by reactivation hereafter.
11.1.7. The Lightbox Studio reserves the right to suspend the Client’s services due to non-payment and charge fees, at the appropriate rate at that time, on all arrears in accordance with these Terms and Conditions.
11.1.8. Hosting cancellations are only accepted in writing or e-mailed to info@thelightbox.studio, on or before the 1st of the new month as it carries a calendar month notice period.
11.1.9. All outstanding payments must be paid up to date before the Client’s Hosting services will be terminated with The Lightbox Studio, thus enabling release to transfer to a Third Party Hosting Service Provider.
11.1.10. The Lightbox Studio uses TEXO hosting .The Lightbox Studio cannot be held liable for downtime or loss due to technical faults from the servers due to hacks, technical errors, electricity outages etc.
11.1.11 Should there be any website downtime, due to reasons outlined in 11.1.10, The Lightbox Studio will do everything they can to resolve the situation. If there are credits passed on from TEXO, this will be shared with the clients.
11.1.12 Should the hosting be cancelled as outlined in 11.1.8, the onus will be on the client to migrate/transfer the site and all its content. Should the client prefer that this be managed by The Lightbox Studio, this can be arranged. Time spent by The Lightbox Studio will be billed to the client.
11.2. Hosting via a Third Party Service Provider.
11.2.1. If the Client uses a Third Party Service Provider, the Client will enter into an agreement directly with that Third Party Service Provider.
11.2.2. The Lightbox Studio will not be held liable or have any responsibility for the Client’s Hosting Services via a Third Party Service Provider as we do not have control over the status of hosting, domain renewals or e-mail when not hosted with The Lightbox Studio.
11.2.3. All technical aspects of websites must be referred to the Client’s Third Party Hosting Service Provider.
11.2.4. The Lightbox Studio will however assist the Client upon request with Third Party Hosting Service Provider(s). This time may be billed to the Client at the discretion of The Lightbox Studio.

  1. Search Engine Optimization (SEO).

12.1. The Lightbox Studio can not guarantee search positions or rankings of websites, but include Search Engine Optimisation (SEO) in the form of Google webmaster tools submission, google analytics integration, meta tags and descriptions, structure and basic content recommendations for all websites developed. The Lightbox Studio can assist with the Client’s SEO if and when required and will issue the Client a Quotation accordingly.

  1. E-Commerce

13.1. The Lightbox Studio will load up to 10 products on the website on the Client’s behalf. However, the Client will be able to load unlimited products subject to fair usage of the hosting package.
13.2. Should the Client require The Lightbox Studio to load more than the aforementioned 10 loaded products, The Lightbox Studio will issue the Client a Quotation accordingly.

  1. Balance of Payment.

14.1. The Client is required to e-mail the Proof of Payment to The Lightbox Studio.
14.2. All work remains the property of The Lightbox Studio until the full and final payment is received.

  1. Completion Date.

15.1. Activation of the Client’s website is conditional to the Terms & Conditions 14 above.
15.2. The Completion Date of a project is affected by feedback and received content from the Client. Time-frames will be adjusted within reason, notwithstanding these Terms & Conditions.

  1. Additional Work

16.1 Additional Work requested and agreed to, or any other work in progress for the Client’s website after the Completion Date of the original Agreement, will be billed in accordance to these Terms and Conditions, quoted and agreed to.
16.2. All payment(s) and time-frame(s) as set out in these Terms and Condition shall apply.
16.3. Scope creep will not be tolerated, and setting clear goals, objectives and specifications in the initial negotiations and Project Quote with The Lightbox Studio remain the responsibility of the Client.
16.4. The Lightbox Studio may suggest Additional Work for the Client’s project, including but not limited to graphic design, software etc. to enhance the Client’s website functionality and appearance, and reserves the right to do so free of charge or The Lightbox Studio will issue the Client a Quotation accordingly.

  1. Service Agreement.

17.1. The Client may request that The Lightbox Studio access their website’s Content Management System to make requested changes. Upon doing so, the Client indemnifies The Lightbox Studio from any changes made by the Client or any third party to the website, which includes but is not limited to any content changes, software updates, added software, or loss of information.
17.2. The Lightbox Studio commit to respond to any technical error, which may be the result of their Hosting services, design software or any plausible fault, omission or neglect on their part within this agreement within a reasonable time period, as soon as The Lightbox Studio is able.

  1. Invoices and Statements.

18.1. The Lightbox Studio is not a credit service provider and does not grant any credit facilities whatsoever.
18.2. Client Statements and accounts does not imply negotiable payment terms, and are issued in accordance with the nature of The Lightbox Studio being a month-to-month service provider.
18.3. All Invoices are billed to the Client’s account and e-mailed to the Client in accordance with these Terms and Conditions, and payments made by the Client are allocated to Invoices on the Statement upon The Lightbox Studio having confirmed receipt of said funds.
18.4. Invoices, corresponding payments received, and due balances will reflect on the Client’s Statement.
18.5. Due to the nature of the business, additional Client Statements will be issued and e-mailed for all overdue balances and additional fees Invoiced as required.

  1. Consultations.

19.1. Telephonic, Skype or e-mail queries will be responded to free of charge for confirmed Clients according to Terms & Conditions 4.1.
19.2. Meetings and consultations will be charged at the discretion of The Lightbox Studio, in accordance to these Terms and Conditions, quoted and agreed to.

  1. Legal Costs.

20.1. Failure to comply with these Terms and Conditions regarding payments and fees will result in legal action from The Lightbox Studio’ legal representative(s), and the full outstanding balance becomes payable.
20.2. All legal costs resulting of non-payment will be accrued to the Client’s outstanding balance.

  1. Cancellations.

21.1. Should the Client cancel the project at any time, all fees up to that point of work will be calculated. Any amount greater than the 50% deposit will be billed to the Client. This is payable within 14 (fourteen) calendar days of Invoice date.
21.2. The Lightbox Studio will only refund Client’s amounts paid, for products and/or services not delivered in accordance to the initial Agreement(s), or balance thereof in accordance to Terms & Conditions 21.1.
21.3. Hosting and Domain Fees are non-refundable, as these are paid in advance.
21.4. The Lightbox Studio reserves the right at its discretion to cancel this Agreement should the Client breach any of the Terms and Conditions stated herein.

  1. Security.

22.1. The Lightbox Studio will not be held liable for any viruses, hacking, malicious content or any Security breaches pertaining to any third party applications or to the Client’s website.
22.2. The Lightbox Studio’ Hosting service provider may at any time suspend a domain should any viruses or malicious content be exposed through hacking or security breaches to any third party application or website.

  1. General.

23.1.The Lightbox Studio reserves the right to make changes to these Terms and Conditions at any time without prior consent of any or all of their Clients, employees, independent contractors, affiliates, agents, agencies or any other third party agreements.
23.2. These Terms and Conditions are legally binding in accordance with the publishing date hereof, as incorporated on The Lightbox Studio’s own website.

The Lightbox Studio Privacy Policy 

(POPIA – Protection of Personal Information Act)


The Lightbox Studio is a WordPress specialised digital agency based in Cape Town, South Africa. We offer expert WordPress services including: WordPress Web Design, SEO, E-commerce, Hosting, Online Marketing and Digital Design services.

This privacy policy sets out how we collect, store, use and protect your data (personal information) when using our website and accessing any of our products or services.

1. Audience

This policy applies to you if you are:

  • a visitor to our website
  • a customer who has ordered goods or services that we provide
  • a supplier or partner
  • An employee or contractor

2. Acceptance 

Acceptance required 

All terms of the policy must be accepted when you order or use any of our goods or services, or our website. You may not order or use any of our goods or services, or our website if you do not accept this policy.

Deemed Acceptance

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms. You may only provide us with your own personal data, or the personal data of another data subject where you have permission to do so.

3. Information we collect

We collect the following types of information:

  • Name / Organisation Name
  • Contact details (email address , phone number)
  • Customer Billing Information
  • Other relevant information to deliver our services accordingly

4. How we collect information


We collect information directly from you, as well as automatically from you through the use of our services:

Information collected directly: Information such as your name, contact details, billing information are typically collected directly from you. You have full control over how much information you get to share with us.

Information collected automatically: When you use or interact with our site and services, we receive and store information generated by your activity such as analytics data and other information automatically collected from your browser.

Consent to collection 

We will obtain your consent to collect personal data:

  • In accordance with the applicable law
  • When you provide us with personal information / optional information directly via our website or various communication platforms

5. Use of your personal information 

We require your personal information to understand your needs and provide you with a better service, and in particular for the following reason:

  • Internal record keeping and administrative purposes
  • Provide new The Lightbox Studio Services to you
  • Respond to your request, inquiries, comments or concerns
  • Improve product and service offerings
  • For advertising and promotional purposes of our products and services

6. How we use cookies

In order to analyse data about web page traffic and improve our website, we may place small text files called ‘cookies’ on your device when visiting our website. These files do not contain personal data, but they do contain a personal identifier allowing us to associate your personal data with a certain device. Most web browsers accept cookies automatically, however you are able to modify your browser settings to decline cookies if you prefer. Many websites use cookies and you can find more about them at www.allaboutcookies.org.

7. Disclosure


We may share your personal information with:

  • Our suppliers / service providers who provide us with goods and services, assisting us with parts of our business operations.
  • Other 3rd parties who provide us with relevant services where necessary.
  • We do not share any information to 3rd parties in relation to marketing services

8. Security

We are committed to ensure that your personal information is protected, therefore security measures have been put in place to secure and safeguard the information we collect online and elsewhere. Security audits and risk assessments are performed when necessary in order to ensure that risks facing your personal information are managed appropriately.

9. Your legal rights

You have the following rights under data protection laws in relation to your personal information, which include:

  • Request access to your personal information
  • Request correction of your personal information
  • Request deletion of your personal information
  • Object the processing of your personal information
  • Request restriction of processing your personal information
  • Request the transfer of your personal information

If you wish to exercise any of these rights, please contact us.

10. Accurate and up to date

We strive to keep the personal data we collect as accurate, complete and up to date as possible. You are able to review or update any personal data that we hold on you by contacting us.

11. Retention

Your personal information will be retained for as long as necessary to fulfill the purpose we have collected it for, including for the purpose of satisfying any legal, accounting or reporting purposes.

12. Changes in The Lightbox Studio’s privacy policy 

Updates will be made to this privacy policy as necessary to satisfy legal requirements. We will post a prominent notice of material changes on our website and provide you with an additional notice on updates, should it be deemed necessary.

13. Data Breaches

We will notify our customers of any confirmed data breaches that have occurred.

14. Limitation 

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites.

15. Enquiries 

If you have any questions or concerns arising from this privacy policy, please contact us on info@thelightbox.studio